Emerson.com Governance Team
Oversees the strategic execution of Emerson.com properties as set out by the Digital Advisory Board, while orchestrating governance meetings and soliciting best practices from the four functional teams that report to it.
Oversees the strategic execution of Emerson.com properties as set out by the Digital Advisory Board, while orchestrating governance meetings and soliciting best practices from the four functional teams that report to it.
The Emerson.com Governance Team meets on a monthly basis to steer issues relevant to the performance and operations of Emerson.com and approved sites. Digital marketers and IT representatives from the appointed Functional Governance Teams, which include members from Corporate, Automation Solutions and Commercial & Residential Solutions, meet with the body to present digital priorities, updates and requests. Action items prioritized by this body are then presented to the Digital Advisory Board at quarterly meetings or sooner as required by severity or priority.
What We Govern
The Emerson.com Governance Team ensures the execution of the digital strategy of Emerson.com and approved sites. The body addresses issues identified by the Functional Governance Teams and reports project requests and pressing matters to the Digital Advisory Board.
The Emerson.com Governance Team is responsible for the strategic direction for Emerson.com. The team manages an ongoing roadmap of efforts required to maintain and improve the tools, functionality and user experience for Emerson.com. The team manages requests from business stakeholders; evaluating and acting on those requests as deemed appropriate by the team to align with the strategic vision of the Digital Advisory Board.
The Emerson.com Governance Team provides oversight to the four Functional Governance Teams. Members of the Emerson.com Governance Team also sit on the Functional Governance Teamsto provide focus and cohesion between the two bodies. The Emerson.com Governance Team will invite members of the Functional Governance Teams to present requests from the business at Emerson.com Governance Team meetings. In some cases, these presentations will require the members of the Emerson.com Governance Teamtogive approval or reject the request. The Emerson.com Governance Team will look to the Functional Teams for expertise,but will also expect the Functional Team members and requestors they represent to respect the final decision ofthe Emerson.com Governance Team. In some cases, a proposal that is rejected may receive special consideration before the Digital Advisory Board.
The Emerson.com Governance Team not only fulfills the strategic mandates of the Digital Advisory Board, it also presents requests that have made it through its own body for final consideration by the Digital Advisory Board. To keep continuity between the Digital Advisory Board and the Emerson.com Governance Team, the Emerson.com Governance Team’s Business Team Lead sits on the Digital Advisory Board at the board’s pleasure.
For issues that cannot be resolved within the Emerson.com Governance Team, the requestor can escalate to their business platform representative on the Digital Advisory Board. If the representative wishes to escalate the issue, it will be added for discussion at a future Digital Advisory Board meeting.
Frequently Asked Questions
Here are some of the most frequently asked questions about the Emerson.com Governance Team and its role in prioritizing updates and enhancements to all Emerson.com web properties.
Please fill out a request with Emerson Digital Governance on this website's home page. Your request will be considered by a Functional Governance Team. If approved, the request will either be routed through JIRA and you will receive a ticket ID to track your request. In other cases an approved request will be escalated to the Emerson.com Governance Team whereupon you may be asked to provide additional context about the request or you may partner with your Functional Team liason to speak on your business's behalf. If you are having issues with your request, please contact the following individuals for assistance: For Automation Solutions, please contact [email protected] or [email protected]. For Commercial & Residential Solutions, please contact [email protected] or [email protected]. For Corporate requests, please contact [email protected] or [email protected].
The Emerson.com Governance Team helps to manage the efforts required to maintain and improve the tools, functionality and user experience for Emerson.com. The Team manages requests from business stakeholders; evaluating and acting on those requests as deemed appropriate by the Emerson.com Governance Team. Such requests are typically vetted first by a Functional Governance Team before being reviewed by Emerson.com Goverance Team, which has a wider body of representation from across the two business platforms and Corporate.
The Emerson.com Governance Team does not have budget authority and efforts requiring budget approval will require the requesting party to provide budget. If there is no budget available, the request will need to be brought to the Digital Advisory Board for review.
| The team is made up of participants from Corporate Marketing, Corporate IT, Automation Solutions and Commercial & Residential Solutions. The team may also contain members from an Emerson partner resource. Membership should be balanced to represent all stakeholders, and while equal numbers of participants should be the general measure for balance, there may be cases where one platform or group has a larger representation than another so that differences within the platform or group can be fully expressed and represented. This should not confer greater voting status or privilege to the larger group. |
The team is responsible for strategic direction for emerson.com. The team should have an ongoing roadmap of efforts required to maintain and improve the tools, functionality and user experience for emerson.com. This team will manage requests from stakeholders; evaluating and acting on those requests as deemed appropriate by the team.
Members of the Emerson.com Governance Team also have specific responsibilities, as outlined below:
| As a member of the larger Emerson Digital Governance body, each individual should strive to be an active participant and contributor for the overall success of they team they are on. Team members agree to: • Provide specific area expertise, including identifying emerging local issues; • Review project reports and comment promptly; • Attend all meetings possible and prepare appropriately; • Complete all necessary assignments prior to each meeting; • Relay information to their constituents after each meeting and gather information/feedback from their constituents as practicable before each meeting; • Articulate and reflect the interests that Digital Advisory Board members bring to the table; • Maintain a focus on solutions that benefit the entire business; • Present recommendations for a project at the end of the planning process. The presentation would include subjects such as: project’s Purpose and Need Statement, alternatives to be studied in the EIS, mitigation measures, and phasing plan. The reelvant team shall select from among its members a presenter or team of presenters. Business Team Lead and IT Team Lead agree to: • Provide team members the opportunity to collaborate with other agencies and groups on making recommendations for the project; • Effectively manage the scope, schedule and budget; • Keep team partners informed of progress; • Provide documentation to support recommendations; • Provide technical expertise; • Brief local decision makers and produce briefing materials and reports; • Provide early notification of Team meetings and provide ten working days to review and comment on technical reports and other documents; • Conduct public meetings necessary to inform and engage the community. • Manage logistics for meetings; and • Explain the reasons when deviations are taken from team recommendations |
This team is an ongoing entity with indefinite duration as determined by the Digital Advisory Board. The scope of the team may be expanded or reduced by the governing bodies as deemed appropriate.
If a request is brought to a Functional Governance Team for review and approval and that request is denied, the requestor can ask their platform representative(s) on the Emerson.com Governance Team to bring the request to this team for review and discussion and seek to overturn the Functional Governance Team’s denial.
Gathering agenda, reviewing action items: The previous meeting record and a meeting agenda will be forwarded to members of the Emerson.com Governance Team at least one week before the next meeting. Any changes to the record of the past meetings shall be in writing and forwarded to the Business Team Lead prior to the next meeting.
Length of meeting: Meetings are expected to be ninety to one hundred twenty minutes and not exceed three hours. Extension of time, in 15 minute increments, will require the consent of the majority of members attending that meeting. Consensus will be indicated with verbal response or a show of hands.
Attendees: The attendees should be limited to the team members defined in this document. A team member may send a proxy in their place on occasion to represent their interests at a meeting. This should not be a regular occurrence. The proxy should be prepared and capable of representing the absent team member and should not continue to attend other meetings if the regular team member is in attendance. It is also allowed for a team member to request, and approval should not be withheld unreasonably, for a SME or other relevant representative to participate in a particular agenda topic to allow for understanding and discussion to occur.
Review of open action items and prior meeting notes: The agenda should include open action items from prior discussions to allow for updates and closure of outstanding issues. Discussions from prior meetings should be available for reference as needed.
Meeting notes: Someone should be designated to take meeting notes and publish to the group as soon as possible after the conclusion of the meeting.
Action Items/outcomes: Meetings will end with a clear understanding of expectations and assignments (action items) for next steps. Action items should be clearly marked in the meeting notes with deadlines or expected completion dates when possible. Work should be distributed among team members as much as reasonably possible to balance the workload. Assignments may be made outside team when input from a SME or other non-member is required. The Team Business member from the appropriate platform should take responsibility for monitoring and assuring completion of tasks assigned to non-members in their platform.
Additional requests: After all meeting agenda items have been addressed, time will be provided for items not on the agenda.
"While the team is primarily advisory, in those areas where it has decision-making authority, members will strive to reach agreement by consensus at a level that indicates that all partners are willing to “live with” the proposed action. Partners will strive to work expeditiously and try to avoid revisiting decisions once made. If agreement cannot be reached on a particular issue, the Business Team Lead will retain final decision-making authority.
When an issue arises that cannot be easily resolved, Team members agree to:
For issues that cannot be resolved within the Emerson.com Governance Team, the requestor can escalate to their representative on the Digital Advisory Board. If the representative wishes to escalate the issue, it will be added for discussion at a future Digital Advisory Board meeting.
